Airport Assistance Services

Airport Assist assists in making it easier to travel in San Francisco International Airport by offering personalised Fast Track assistance wherever necessary. Our agents will ensure that you are efficiently taken through the check-in, security and airport formalities to reduce stress during peak travel time.

Between curbside arrival and your departure gate--or even in-airplane, through arrivals Airport Assist provides a special Meet and Greet service to fit your schedule. An airport concierge will accompany you all the way through the airport helping you navigate the airport, with documents and all the steps throughout your travel.

Airport Assist can book you into luxury airport lounges, located in SFO, where you can sit back and have free food, drinks, Wi-Fi, business services, and comfortable seats before your flight. You may be going out on business or on holidays, but lounge access is an opportunity to relax in a relaxing atmosphere that is not in the middle of the terminal.

Airport Assist offers premium VIP airport services to the executives, celebrities, diplomats, families, and travellers who are interested in a premium airport experience, starting at the doorstep to the boarding board. All airport processes are organized in detail with regard to privacy, efficiency and high degree of convenience.

Families with children, elderly flyers and passengers who need support to walk around are given special support throughout the airport. Airport Assist facilitates wheelchair services, personalised escorts, buggy assistance where possible, and priority assistance to provide a comfortable and hassle-free experience.

Airport Assist makes handling luggage in a large international airport easy. Our baggage and porter service assists with check-in, oversized baggage, baggage collection, and transfers to enable you to travel with ease without the hassle of carrying heavy luggage.

• SFO The four terminals are linked by the AirTrain, so in most cases, one can travel between terminals without leaving the secure airport area.
• When you have a flight across borders and an international flight to a domestic flight you will typically have to pass through the U.S. immigration, retrieve your checked luggage, pass through customs and re-check your luggage before proceeding with your trip.
• U.S citizens and eligible travellers can save numerous hours when it comes to immigration wait times, through the application of Global Entry or Mobile Passport Control (MPC).
• TSA PreCheck and CLEAR lanes TSA PreCheck and CLEAR lanes can be found at several security checkpoints and enable qualified passengers to pass through security faster.
• Airport Assist suggests that domestic connections should take at least 90 minutes and international connections should take 2.5-3 hours (with immigration clearance) to ensure the connection.
• Free Wi-Fi is present throughout the airport and so you can check your emails, follow your flights or remain connected during your layover.
• There are a number of premium lounges in all the terminals. When you have a longer layover, lounge access can be purchased to have access to showers, food, work areas and comfortable chairs.
• Freshen Up, located in the International Terminal, has private shower suites and travel necessities that travellers who require freshening in between flights can use.
• When travelling to the United States, check your visa or ESTA status before travelling via the official U.S. government site.
  U.S. Visa Information: https://travel.state.gov/content/travel/en/us-visas.html
  ESTA Information: https://esta.cbp.dhs.gov
• Gathering with children Families who travel with children are encouraged to visit the Kids Spots that SFO has throughout the terminals, which feature safe play areas when children need to wait longer.
• The SkyTerrace in Harvey Milk Terminal 1 should not be missed by aviation enthusiasts as it boasts of great panoramic views of aircraft operations and the airfield.
• SFO features the internationally acclaimed SFO Museum, which includes rotating exhibitions of aviation, art, science, photography and California history throughout the terminals. It is among the least number of accredited museums within an airport and is worth a visit during a layover.